In an industry where costs do not vary drastically from brokerage to brokerage, what makes Holmes Murphy stand out? Any insurance broker can procure a cheap insurance program for their clients; however, a low price point on the front end does not guarantee success.
Here’s where the difference comes in. Holmes Murphy does not stop after ensuring our clients have the right-priced insurance policies and broad coverage; we go deeper than that!
Our employees live out our collective mission of promoting health, protecting wealth, and delivering peace of mind. Simply put — a partnership with Holmes Murphy is the promise of a team, dedicated to our clients’ specific industry, that provides them with a world-class service experience. Caring for the unique potential of each client is why we exist. Our mission is pivotal in energizing our teams — making Holmes Murphy different.
Centering Service and Collaboration
Now, you may be asking where I’m going with all of this. Well, those very items I just talked about are what inspired me to leave a successful career in Health and Fitness and embrace a new opportunity in Construction Risk Management. Some might call that a bit of a drastic change — that “some” would include me, especially when you consider the change involved me leaving an amazing workplace full of incredible people.
My passion has always been serving others. As a child, this was serving within my church, volunteering in my rural community, and taking a job as a salesman at the local ShopKo. As a working professional (before Holmes Murphy), I served as General Manager for a customer service-focused boutique fitness company. This company provides evidence-based strength training and health coaching services, with educated, expert Exercise Physiologists who share a passion for uplifting others.
In that position, I, along with each of my team members, focused on the client experience by seeking to understand the needs, goals, and motivations of each individual. This focus benefitted both parties — clients moved closer to reaching their unique potential and the business thrived. Win, win. By putting our clients first, my team achieved the highest customer retention rate of all North American fitness studios during the COVID-19 pandemic. In fact, many Holmes Murphy employees were clients of mine during this time.
It was through my work with these individuals that I learned of the many commonalities between the two businesses. Just like my fitness studio had a commitment to serving clients and maintaining a fierce independence, so, too, did Holmes Murphy. Knowing this, I was confident I could continue to live out my passion of serving others with Holmes Murphy. The private business model of both my career in the Health and Fitness industry and now with Holmes Murphy has afforded me the luxury of making decisions that benefit clients without compromising company values.
Serving as a Client Executive on our Construction team, I continue to engage clients by leading through service. On the surface, business insurance for the construction industry is about as opposite from the fitness industry as one could imagine. However, upon deeper examination, I would argue that to do either at a high level, similar levers must be pulled. These levers include providing unparalleled customer service, caring about the minute details of a client’s program, and investing in clients through education. At Holmes Murphy, this is brought to life through our team approach to building out risk management programs for the companies we serve.
Client Executives, Client Managers, Risk and Safety team members, and Claims Advocates are all responsible for delivering on our promise that risk management is more than just a policy. Illustrating further, our Risk and Safety professionals work with our clients to keep their craftsmen out of harm’s way, giving them confidence that crews will return home to their families safely after a hard day’s work. However, accidents, whether they be big or small, occur. This is precisely when our Claims Advocates are engaged. Our advocates work with the carrier on behalf of the client to settle claims faster, with favorable outcomes.
Beyond claims management, caring for the details within a program’s structure is of equal importance. Holmes Murphy Client Executives and Client Managers play an active role in securing the broadest coverage terms for better than market price for our clients. Investing the time to truly understand every client’s needs and goals, our Client Executives work to achieve positive outcomes from the insurance marketplace.
Ultimately, the collective efforts of the team improve the bottom line for our clients. To best serve construction companies in an ever-changing and fast-paced environment, we believe a team-based approach in a private business model to risk management is paramount.
We Care.Fully. for Your Success
A strong passion for service is required to be among the best of the best in any industry. Holmes Murphy’s approach to risk management is different. At Holmes Murphy, we Care.Fully. We strive to show our clients our dedication to serving them during every interaction. This enhances the health and fitness (pun intended) of a risk management program, which is our passion.
I am thankful to have a team of experts in our Construction practice whose sole purpose is to contribute to our partners’ success. I am proud to work in this industry with such hard-working clients and a team that prioritizes serving our clients every day.
If you’re interested in hearing more about how we tackle risk in construction, get insights into how we evaluate our clients for the best possible coverage, or simply have questions about the construction world of insurance, I encourage you to reach out! I’d love to chat with you!
