Are you passionate about IT support and eager to take your skills to the next level? Holmes Murphy is seeking a dedicated and experienced IT Support Specialist – Level III to join our dynamic team. As a Level III IT Support Specialist, you will play a crucial role in providing top-tier technical assistance to our employees, ensuring seamless and efficient operations. Your commitment to delivering superior customer service and maintaining a highly-visible presence will be essential in this role.

We are looking to add an IT Support Specialist III to join our Information Technology team in Waukee, IA. If you are a proactive problem-solver with a passion for technology and a commitment to excellence, we encourage you to apply and become a key part of our team. Join us at Holmes Murphy and help us continue to deliver exceptional IT support to our valued employees.

Here’s just a bit of what you’d do:

• Research and resolve the most difficult and complex problems that other help desk levels have been unable to resolve.
• Analyze and identify trends in issues and work closely with other IT departments or third-party vendors to device preventative solutions.
• Manage and coordinate service request tickets for onboarding and offboarding employees, access requests, hardware, software, and portable devices.
• Provide guidance to business units on IT policies and best practices.
• Train end-users how to set up and fully utilize new technologies.
• Install, configure, and perform routine maintenance on company hardware and system solutions.
• Participate in technology projects to evaluate and implement new technology, create documentation and train tech support teammates.
• Provide and coordinate technology for scheduled events with business units.
• Create documentation as needed for end-users and update accordingly for procedural purposes.
• Test and deploy software packages and Windows OS updates/patches.

You’d also need to be equipped with the knowledge, skills, and abilities to do the job, including, but not limited to, having:

• Advanced knowledge of MS Office and Windows operating systems.
• Advanced troubleshooting techniques with software and hardware.
• Knowledge of ITIL processes.
• Basic understanding of networking,
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force occasionally, and/or up to 10 pounds of force constantly to move objects.
• Must be knowledgeable of and comply with HMA’s Client Privacy Policy, HIPAA regulations and E&O procedures and policies.

And, let’s not forget the qualifications for the job:

• Education: Bachelor’s degree in Information Technology preferred.
• Experience: 3-5 years of desktop or second tier support in an Information Technology Department.

Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.

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